FAQ

Buying Original Art
Returns/Refunds
Layaway
Shipping
Production Times
Canvas Prints
Paper Prints
Print Borders
Print Color

 

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Purchases of Original Art

With your purchase of original art you agree to our Terms of Sale

Returns/Refunds

Cassidy wants every collector to be thrilled with their new work of art and will work with you to try resolving any concerns. Contact us with seven (7) days of delivery of the purchase with the Contact US page regarding any concerns and we will reply as quickly as possible. Or email info@cassidyaustin.com

Please see our Refund Policy for more detailed information.

Layaway

Austin Studios is thrilled to offer Layaway payments with Lay-Buy to the collectors of Cassidy Austin's artworks. Just select PAY IT WITH LAY-BUY at check out.

  • No interest rates
  • No late fees
  • Monthly auto-payment through your PayPal
  • No need to manually enter payments each due date
  • Settle your layaway early
  • Cancel at any time prior to completion of layaway plan with refund back to your PayPal account (minus cancellation fee)

Please see our Layaway Policy for more detailed information.

Shipping

All Print orders may take up to two or more weeks to produce due to ongoing Covid-19 situations world wide.

Your patience is greatly appreciated as Cassidy reviews all her shipments personally. Additionally shipping carriers throughout the world have been delayed do to the Covid situation and we are doing all we can to ensure your new work of art arrives not only quickly but safely. 

Please see our Shipping Policy for more detailed information

Print Production Times
1-3 Business Days for Most Prints

Dependent upon the size of the order, time of day it comes in and how many other people are ordering prints of similar size or paper types your order will take us anywhere from 1-3 business days to produce. Right after you submit your order to us it is immediately forwarded to one of our production departments for processing. There it will remain until your order is completed and it is turned over to our shipping department.

3-5 Working Days for Mounted Prints

If you need your print  mounted, the production time for your order may be slightly longer than our standard 3 day lead time. Once the print is complete, it is forwarded to the appropriate department where we complete your print order by applying the appropriate finishing style or display options.


What type of canvas are your prints?

Every giclée CANVAS PRINT (Un-mounted and Mounted) is printed on an archival certified award winning Lyve™ Matte Canvas. This canvas's masterful blend of poly-cotton combined with acid-free and neutral PH coating sets a new standard in fine art reproduction artistry and is engineered to ensure your print's rich colors and vibrancy will last a lifetime.

What type of paper are your prints?

Each giclée PAPER PRINT is of the highest quality with saturated pigments on bright white fine art watercolor paper. Printed on 300gsm and 19.5mil 100% cotton rag paper, Cassidy Austin's prints have a luxurious feel and notable weight. The watercolor style paper print's surface delivers a high-end visual impact with its cold-press texture adding depth while the bright white surface ensures only the richest colors and deep blacks.

(Due to the high quality reproduction of the original painting, the print may show the weft and weave [texture] of the original painted canvas surface in addition to the substrates texture. )

Why is there a border around my print?

Each unmounted print (watercolor paper and unmounted canvas) has an extra 2 inch border around the printed image. This is to allow a custom fit in the frame of your choosing. This means the actual sheet size of the paper or unmounted canvas will be a total of 4 inches larger than the ordered width and height of the print. 

Why does my print's color looks different than what I saw on screen?

Please note print color may vary slightly from example displayed on screen as screen color calibrations differ from actual printing equipment. Actual prints have been calibrated and adjusted to accurately represent original artworks.


Please direct any additional questions to the Contact Us form.